New Licensing FAQ

Thursday, November 03, 2016

This Help article groups the FAQ related to our new Download & Licensing system starting with IDL 8.6 and ENVI 5.4 

What is the new licensing system?

What will it change for my existing licenses?

What are the requirements of the new licensing system?

What is the workflow for the new licensing system?

What is the Harris License Administrator tool and how to use it?

Is the new licensing system compatible with the previous one?

How to download a product with the new system?

How to license a product with the new system?

How to setup a license server?

How to connect a client machine to a license server?

How to check which products are licensed on my machine?

How to re-host/transfer a license to a new machine using the new licensing system?

What to do if my machine is not connected to the network?

Can we borrow a license in the new system?

Can we create an option file for a license server in the new system?

How do I manage my contract & licenses as a License administrator in the new system?

Who should I contact if I need help with the new licensing system?

What is the new licensing system?

The release of ENVI 5.4 and IDL 8.6 introduces a new & modern license management technology that simplifies the software license workflow. The Harris Download and License Center is the new portal where you download your new ENVI and IDL software and manage your licenses:

https://harrisgeospatial.flexnetoperations.com/

Once you complete the software installation, you are prompted to activate the software so you can use it immediately. You will no longer need to supply a host ID and wait for a license file from Technical Support.

The new portal provides access to the portal 24 hours per day, 7 days per week to manage, activate & deactivate your licenses. 

What will it change for my existing licenses?

With new licensing, the user chooses whether to activate the license as a node-locked (local computer) or server-based (floating) license. Server licenses require the use of new license server software that is available with the download files. (The license server binaries are no longer included in the product download by default)

The new licensing system is also not dependent on a single OS platform: each license can be activated on supported Windows, Mac, or Linux machines.

The new license technology is based on a concurrent instance license. It is no longer based on tokens. The specific quantity of concurrent instances of the software you can launch depends on the software products and modules that you have purchased as well as the activation mode you decide to use.

Examples:

ENVI : 2 concurrent sessions can be started with a node-locked license and 1 with a server license

IDL : 4  concurrent sessions can be started with a node-locked license and 1 with a server license

What are the requirements of the new licensing system?

  • The license activation is an online process that requires an internet connection. Please contact technical support if you do not have internet access.

http://www.harrisgeospatial.com/MyAccount/SupportRequests.aspx

  • Administrator permissions are required to install and license a product.
  • Below is a link to the current supported platforms and features for served/floating licenses. Note that Mac machines are no longer supported as a license server but are still supported with node locked licenses.

  • The license server is configured to communicate on local TCP/IP port 7070. If a firewall is deployed on the license server, you will need to configure the firewall to allow inbound connections by the license server machine on TCP port 7070.

 

What is the workflow for the new licensing system?

If you are registered as a license administrator of Harris licenses:

  1. You will receive an initial Welcome email asking you to login and create a password on the Harris Download and License Center. Note that this portal is different from the previous web licensing portal so you would need to create a new account even if you already have a working web account on the current Harris website and licensing portal.
  2. You will also receive a second email, called an Order email, that includes the activation code(s) corresponding to your licenses: these are the codes you will use to activate/license the software after installation.
  3. On the Download and License Center portal, you will navigate to the download file section, select the appropriate software version links, download and install the software. If you plan to install a license server you would also need to download and install the license server separately.
  4. At the end of the software installation, you will be prompted to run the Harris License Administrator to license the software. Follow the licensing instructions and supply your activation code(s) from the Order email. The software is now licensed for use.

If needed, license administrators can access additional information for installation and licensing on the download and license center.

If you are a user (not Administrator) of Harris licenses:

You will need to contact your license administrator to request the activation code(s) as well as the installation package and instructions.

What is the Harris License Administrator tool and how to use it?

The license administrator Tool is a GUI to help you activate/deactivate/manage your licenses.

To open the Harris License Administrator tool, use one of the following:

  • Windows: From the Start menu, select Tools > Harris License Administrator under the shortcut group for your product installation. Administrator privileges are required.
  • Linux: From a terminal window, launch the harrislicense command from the INSTALL_DIR/envixx/idlxx/bin directory. Sudo or root permissions are required.
  • Mac: From a Finder window, double-click the LicenseAdminstrator.app icon located under the INSTALL_DIR/envixx/idlxx directory. Administrator privileges are required.

For a step by step description of this process click here

Is the new licensing system compatible with the previous one?

  • Prior versions of ENVI and IDL (IDL 8.5 and ENVI 5.3 and earlier) will continue to work with their existing license system (i.e. a license.dat file).
  • Previous and new versions of the software can coexist as well as the 2 licensing systems which means you can keep your current license.dat file even if you activate your licenses for the new version of the software.
  • License server for previous versions can also coexist with the new server for the new versions of the software.
  • New license activation codes however are not backwardly compatible with current prior versions of ENVI and IDL.

 

How to download a product with the new system?

Note: The download pages on the Harris Geospatial website will no longer be available. To request a software version prior to IDL 8.6 and ENVI 5.4, please contact Technical Support.

As a license administrator: 

Download the software from the Download and Licensing Center using your web account.  License administrators will need to store and share the installer internally on a non public server for end-users.

As a license user:   

Contact your license administrator to download the product from a shared location.

How to license a product with the new system?

As a license administrator:

  • Use the activation codes you received by email to activate the licenses on each machine: the Administrator will need to run the activation process from each end user machine, with an internet connection.
  • Share the activation codes with the end users so they can run the activation by themselves, from their machine with an internet connection (recommended).

As a license user:   

Contact your license administrator to obtain the activation codes for your product(s).

How to setup a license server?

A served license requires a separate download and installation of the license server binaries.  The link below points to the license server Installation and Licensing instructions for Windows and Linux (MAC servers are not supported):

Windows:

http://www.harrisgeospatial.com/Support/HelpArticlesDetail/TabId//219/ArtMID/900/ArticleID/14979/Default.aspx

Linux:

http://www.harrisgeospatial.com/Support/HelpArticlesDetail/TabId//219/ArtMID/900/ArticleID/14980/Default.aspx

How to connect a client machine to a license server?

The configuration of the client machine to point to a license server can be done from the Harris License Administrator tool by using the option Use License Server. For detailed instructions see the links under setting up a license server as they contain detailed instructions on connecting as well.

As a convenience, the following help article summarizes only the information for connecting or disconnecting a client machine to a license server:

http://www.harrisgeospatial.com/Support/HelpArticlesDetail/TabId/219/artmid/900/articleid/15033/Default.aspx

How to check which products are licensed on my machine?

Users can easily check the list of activated products including the name of the product as well as the activation code(s) from the Harris License Administrator tool using the View Licenses option. The Show feature details checkbox lists the feature name, version, expiration date, number of available and used licenses for each activation code.

Additional online documentation is available to license administrators on the D&LC.

How to re-host/transfer a license to a new machine using the new licensing system?

Each license user can easily activate and return/deactivate a license from the Harris Licensing Administrator tool available with the software, assuming the license(s) are current on maintenance. Returning/Deactivating a license will return it to the licensing pool so it can be reactivated on a different machine. This is equivalent to the current rehosting/license transfer process.

After a deactivation, the returned license can be reactivated as a fixed or served license, on any type of supported platform (Win, Mac, Linux).

http://www.harrisgeospatial.com/Support/HelpArticlesDetail/TabId//219/ArtMID/900/ArticleID/14981/Default.aspx

What to do if my machine is not connected to the network?

If you do not have internet access at all and are on a "dark machine", please contact Technical Support to activate your license.

http://www.harrisgeospatial.com/MyAccount/SupportRequests.aspx

Can we borrow a license in the new system?

There is an option to Borrow licenses (for a duration of 7 days) from a license server. It is available in the Harris License Administrator tool as well as from the command line. Detailed instructions can be obtained by the license administrator on the D&LC.

If you need to borrow a license for a longer period, you can return/deactivate a seat of the served license and reactivate it as a node-locked license on the appropriate machine.

Can we create an option file for a license server in the new system?

The option to reserve some licenses on a server for specific use is not yet available. It should be developed in a future version.

If you need to reserve some licenses for specific use, consider activating a pool of licenses on different servers or activate some licenses as node-locked instead of server-based as needed.

How do I manage my contract & licenses as a License administrator in the new system?

You can find more information about the options available for license administrators in the Harris Download and License Center in the following link:

http://www.harrisgeospatial.com/Support/HelpArticlesDetail/TabId//219/ArtMID/900/ArticleID/14971/Default.aspx

Who should I contact if I need help with the new licensing system?

You can contact your local technical support team for any questions with the new download and licensing system:

http://www.harrisgeospatial.com/MyAccount/SupportRequests.aspx

_______________________________________________________

Created by BC on 11/23/2016 - reviewed by DB & KK on 12/7/2016

 

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