Thursday, November 24, 2016
1. What is the Download & License Center (D&LC)?
2. How to access the Download & License Center (D&LC)?
3. Who has access to the D&LC?
4. What are my login details to D&LC?
5. How to download the software from D&LC
6. How to access my activation codes and licenses?
7. What are the details available in my activation codes?
8. How to retrieve my Activation codes or Maintenance ID
9. Understanding Permission levels in D&LC
10. Understanding the List of ACTIVE Computers and/or
11. What does ACTIVE vs RETURNED Device/Server
means and when should I use the RETURNED option?
12. How do I know if a license is currently installed on a given
13. How can I check if there are available licenses on one of my
14. How Map Add-ons and Return Add-ons options work?
& License Center is a web interface that allows license administrators (and
authorized license administrators) to manage their licenses and to download the
It allows a
24 hours per day, 7 days per week access to licenses and download
2. How to access the Download & License Center
The link to
the Download & License Center is below:
license administrators (and authorized license administrators) can access the
users who are not administrators will not have access to the D&LC
administrator is logged into the D&LC, they can see the name of the account
in the upper right corner of the D&LC window.
license administrators (or authorized license administrators), you should have
received a Welcome email that includes your login to D&LC as well
as a link to create your password.
the login and password to the D&LC interface are different from the
login and password to the Harris website. You will need to create a new
login even if you already have a Harris web account.
administrators (and authorized license administrators) can download the
software from the D&LC homepage:
There are 2
ways to access the download options:
file you want to download and click on Download Selected Files.
How to access my activation codes and licenses?
The list of
Activation codes (entitlements) for your company is available under:
search activation codes per maintenance ID (MNT-xxxxxx)
or activation code (set of 16 characters separated by "-" 4 by
4). These details are available in your Order email.
You can also
search by Catalog Item ID (i.e. Partnumber of the
product available in your invoice) or Catalog Item Name (name of the product
such as IDL)
Searching tool supports the wildcard "*" flag.
7. What are the
details available in my activation codes?
Maintenance Contract ID: unique identifier of the
maintenance contract associated to the product. This code is available in the
Catalog Item ID: partnumber
of the product (.i.e. unique reference of the product in our customer
database). This code is usually listed in the Order of the product.
Catalog Item ID: name of the product.
Available Qty: Qty of licenses associated to the
Activation Code: 16 character code that can be used
to activate the product described by the Catalog Item Name or ID
Order Date: date when the Order was
8. How to retrieve my
Activation codes or Maintenance ID
Activation Codes and Maintenance ID are included in the Order
emails sent to the administrator. These emails are saved in the D&LC
interface and available from the link below:
It also includes the Welcome Email with the account login.
Permission levels in D&LC
Only License Administrators or
Authorized License Administrators will have access to the D&LC to
obtain Download links and License activation codes.
In the D&LC interfaces they are listed in the menu
Administration > Account Members
the List of ACTIVE Computers and/or Servers
The D&LC lists the devices
(machines with node locked licenses) and license servers for your
company from the menu Active Licenses > By Computer or Active
licenses > By Server.
Each machine is identified by the Computer/ServerID where the 12 first characters correspond to the
MAC address of the machine.
The Alias, when available, corresponds to the machine/server
hostname. It can also include offline machines if the machines have not
been activated using the standard online process.
Note that the term Active Computer & Servers
does not mean there is currently an active license on the given machine. It
only means that the specific computer/server had been used to host a license
from your company and the license may or may not be still active on the
given machine. The Active status is discussed in point 11.
11. What does ACTIVE
vs RETURNED Device/Server means and when should I use the RETURNED option?
An ACTIVE computer or server
does not necessary mean that there is an active license on the given computer.
It means that the given Computer/server has been used to host a license for the
associated company and cannot host a license that belongs to another
The Status can be changed to RETURNED (for Computer only)
using the Return Computer option. However, note that this option will
"black list" the Computer (as well as returning the licenses to the
pool) so that the computer can no longer activate a license.
The RETURNED option should only be used when an
administrator cannot physically locate a machine and needs to return the
licenses to their license pool.
Note also that the administrator should check that the
licenses are/will be de-activated from this machine.
Returning a license server is not
currently possible. Please contact Technical Support for assistance.
Should the Returned option be used by mistake and the
Computer is black listed (no new licenses can be activated on it), please
contact Technical Support for assistance.
12. How do I know if
a license is currently installed on a given machine/server ?
The fact that the status of a
Computer/Server is set to Active does not mean that the license is currently
running on this machine (see point 11).
To check that there is an active
license on a machine, select/search for the machine in the list of Active
If there are no products shown in the
"Add-ons" list, it means that no licenses are currently installed/active on this device.
If there are some products listed in the Add-ons list and
the status is "License Generated", it means that a license for
this specific product is currently installed on this device. If the status
is different, it means that some licenses are not yet installed on the given
machine. In this case, the machine needs to connect to the D&LC by
activating or deactivating a license which will update its status.
The Quantity of active licenses is available in
the Units Mapped area.
13. How can I check
if there are available licenses on one of my contracts?
The quantity of available
seats for a given contract and product can be checked using the
- in the
list of active Computers or Servers select any active device
- then click on Map Add-ons and
search for a specific contract ID (MNT-XXXXXXX)
- if the contract is not listed it
means there are no remaining seats for it
- if the contract is listed, you will see the total number
of seats of the contract in the column called Total Units in Line Item,
and the number of available seats in the column called Available Units
in Line Item, for each product.
14. How Map Add-ons
and Return Add-ons options work?
Map Add-ons or Return Add-ons
allows administrators to assign or remove some licenses from a given device
directly in the D&LC interface. However, the licenses will not be activated/deactivated until the given device connects
to the server using the Harris License Administrator tool and by entering an
activation code to activate/de-activate a license.
Createby BC on 12/5/2016; rev kk
Number of views (589)/Comments (0)
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