Help Articles are product support tips and information straight from the Harris Geospatial Technical Support team developed to help you use our products to their fullest potential.



IDL 8.6.1 Release Notes

7/27/2017
IDL 8.6.1 Release Notes See the following sections: IDL Supported Platforms New Routines and Features in IDL Backward-Compatibility Issues in IDL Fixed Issues in IDL ...Read More >

Jagwire: Adding Capture Cores

7/6/2017
Use these instructions to add a new or replace a (rarely) missing fmv capture core. Make sure to configure the new core in the UI with whatever stream is needed to be captured. 1.   ...Read More >

Jagwire: Adding user to LDAP

7/3/2017
The need to add users to the LDAP is common. This article details the steps to do so. Log into Jagwire Web UI as an admin Access the User admin menu (LDAP) In 1.6 this...Read More >
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The Life of a Bug Report or Feature Request at Harris Geospatial

When you contact Harris Geospatial Technical Support for help, often the engineer with which you work will report a bug or request a new feature as part of their response. Bug reports and feature requests are generically referred to in our tracking system as change requests, or CRs. Often, after a bug report or change request is submitted, the Technical Support engineer will close the tech support incident.  This only means that that there is nothing else the Technical Support engineer can do to resolve the problem.  When the Tech Support incident is closed, the issue remains alive for our Software Engineering and Product Management teams.

The following flow chart shows the life cycle of a bug report or a feature request at Harris Geospatial.

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