Help Articles are product support tips and information straight from the Harris Geospatial Technical Support team developed to help you use our products to their fullest potential.



Step by step evaluation of IR_FILTER

3/16/2018
This article shows the step by step evaluation of the operation performed by the IR_FILTER function. To start, let us evaluate run this function with IDL setting all of the parameters to...Read More >

ENVI 5.5 and IDL 8.7 Upgrade Process

2/27/2018
This article provides a quick process to upgrade your current ENVI 5.4 and IDL 8.6 installation to the latest versions. For quick answers to commonly asked questions about upgrading to ENVI...Read More >

ENVI 5.5 and IDL 8.7 Upgrade FAQ

2/21/2018
This article provides quick answers to commonly asked questions about upgrading to ENVI 5.5 and IDL 8.7 for License Administrators and End Users.  1) Where do I download the new...Read More >
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The Life of a Bug Report or Feature Request at Harris Geospatial

When you contact Harris Geospatial Technical Support for help, often the engineer with which you work will report a bug or request a new feature as part of their response. Bug reports and feature requests are generically referred to in our tracking system as change requests, or CRs. Often, after a bug report or change request is submitted, the Technical Support engineer will close the tech support incident.  This only means that that there is nothing else the Technical Support engineer can do to resolve the problem.  When the Tech Support incident is closed, the issue remains alive for our Software Engineering and Product Management teams.

The following flow chart shows the life cycle of a bug report or a feature request at Harris Geospatial.

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