Help Articles are product support tips and information straight from the Harris Geospatial Technical Support team developed to help you use our products to their fullest potential.



ENVI Crop Science 1.0.1 Release Notes

8/30/2017
You must have ENVI 5.4 or any of its service packs installed and licensed on your system before installing ENVI Crop Science. Refer to the Crop Science Help for instructions on using the tools...Read More >

IDL 8.6.1 Release Notes

7/27/2017
IDL 8.6.1 Release Notes See the following sections: IDL Supported Platforms New Routines and Features in IDL Backward-Compatibility Issues in IDL Fixed Issues in IDL ...Read More >
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The Life of a Bug Report or Feature Request at Harris Geospatial

When you contact Harris Geospatial Technical Support for help, often the engineer with which you work will report a bug or request a new feature as part of their response. Bug reports and feature requests are generically referred to in our tracking system as change requests, or CRs. Often, after a bug report or change request is submitted, the Technical Support engineer will close the tech support incident.  This only means that that there is nothing else the Technical Support engineer can do to resolve the problem.  When the Tech Support incident is closed, the issue remains alive for our Software Engineering and Product Management teams.

The following flow chart shows the life cycle of a bug report or a feature request at Harris Geospatial.

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